Refund policy

Refund & Return Policy

We hope you love your purchase from Sara’s Jewelry. Please review our return policy before placing your order.

Returns

We accept return requests within 14 days of delivery.

To be eligible for a return, your item must be:

  • Unworn and unused

  • In the same condition in which it was received

  • Returned with any original packaging included with the order

To request a return, please contact us through the contact information provided on our website. Returns sent without prior approval may not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless the item received was incorrect or arrived damaged. We strongly recommend using a trackable shipping method, as Sara’s Jewelry is not responsible for return packages that are lost in transit.

Original shipping charges are non-refundable.

Refunds

Once your return is received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be issued to the original payment method. Please allow additional processing time for your bank or credit card provider to post the refund.

Damaged or Incorrect Items

Please inspect your order when it arrives. If you receive an incorrect item or your item arrives damaged, contact us as soon as possible and include photographs of the item and packaging so we can review the issue and make it right.

Non-Returnable Items

For hygiene reasons, earrings and other pierced jewelry are final sale unless they arrive damaged or incorrect.

Items that have been worn, altered, damaged after delivery, or returned outside the return period are not eligible for a refund.

Items marked Final Sale at the time of purchase cannot be returned.

International Orders

Customers are responsible for any customs duties, import taxes, or other fees imposed by the destination country. These charges are not included in the purchase price or shipping charge and are non-refundable.

Cancellations

If you need to cancel an order, please contact us as soon as possible. Once an order has been processed or shipped, we cannot guarantee that it can be canceled.

Contact Us

For questions regarding a return or refund, please contact Sara’s Jewelry through our website contact page.